HelloRun Privacy Policy

Last Updated: 9 March 2026

1. Introduction

HelloRun (“HelloRun”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you access or use the HelloRun platform available at https://hellorun.online.

By creating an account, registering for events, submitting content, or using any services provided through the platform, you acknowledge that you have read and understood this Privacy Policy.

Your use of HelloRun constitutes your consent to the collection and processing of your personal data in accordance with this policy.

2. Scope of this Privacy Policy

This Privacy Policy applies to all users of the HelloRun platform, including:

• Runners / Participants who register for races or submit run entries
• Event Organizers who create and manage running events
• Running Group Moderators who manage running groups and communities
• Administrators responsible for managing the platform

The policy covers personal data collected through:

• the HelloRun website
• event registration pages
• run entry submissions
• uploaded images or media
• communications with the platform
• payment transactions
• cookies and analytics technologies

This policy does not apply to third-party websites, services, or applications that may be linked through the HelloRun platform. Users should review the privacy policies of those services independently.

3. Information We Collect

HelloRun may collect different categories of information depending on how you interact with the platform.

3.1 Personal Information

When you create an account or use the platform, we may collect the following information:

Account Information

• first name
• last name
• email address
• password (stored securely and encrypted)
• date of birth
• gender
• country or location

Event Participation Data

• event registrations
• race results
• run distance records
• uploaded proof of run completion
• activity screenshots or performance records
• race bib or event entry details

User Content

Users may upload content to the platform including:

• blog images
• run entry proof
• payment proof screenshots
• event banners
• event promotional materials

These files may be temporarily or permanently stored on the platform's storage infrastructure.

HelloRun may periodically remove files that are no longer necessary for operational purposes in order to maintain storage efficiency.

3.2 Payment Information

HelloRun allows payments for events and services through third-party payment providers.

Payment-related data may include:

• transaction reference numbers
• payment confirmation details
• uploaded payment proof
• billing information required to complete transactions

Payments may be processed through external payment services such as:

• Stripe
• QRPH supported banks or wallets
• PayMongo
• Xendit

HelloRun may store limited payment-related information necessary to verify transactions, maintain records, and resolve disputes. Sensitive payment details such as full credit card numbers are typically processed directly by the payment gateway.

3.3 Technical Information

When you access HelloRun, certain technical information may be automatically collected, including:

• IP address
• browser type
• device type
• operating system
• pages visited
• date and time of access
• session activity

This information helps maintain platform security, detect fraud, and improve service performance.

4. How We Use Your Information

HelloRun collects and processes personal information to operate and improve the platform.

Your information may be used for the following purposes:

Platform Operations

• creating and managing user accounts
• enabling event registrations
• processing race entries
• displaying race results
• verifying run submissions

Transaction Processing

• confirming event registrations
• processing payments
• maintaining financial records
• resolving payment disputes

Communication

We may send users emails related to:

• account verification
• event registration confirmations
• race updates
• race results
• organizer announcements
• service notifications
• promotional communications

Users may unsubscribe from promotional communications at any time.

Platform Improvement

Your data may be used to:

• analyze platform usage
• improve features and services
• develop new functionality
• enhance user experience

Security and Fraud Prevention

We may process personal data to:

• detect suspicious activities
• prevent fraud
• protect platform users
• enforce our terms of service

Legal Compliance

HelloRun may process personal information where necessary to:

• comply with applicable laws and regulations
• respond to lawful requests from authorities
• protect the rights and safety of users and the platform

5. Sharing of Personal Data

HelloRun may share personal data with certain parties when necessary to operate the platform and deliver services.

5.1 Event Organizers

When you register for an event through HelloRun, certain personal information may be shared with the event organizer responsible for that event.

Information shared may include:

• name
• email address
• registration information
• race results
• submitted run entries
• uploaded verification materials

Event organizers may use this information to:

• manage event registrations
• communicate event updates
• verify race results
• distribute awards or event materials

Once event organizers export or download participant data, they may manage the information according to their own privacy policies.

HelloRun is not responsible for the data practices of third-party event organizers outside the platform.

5.2 Service Providers

HelloRun uses trusted third-party providers to operate parts of the platform.

These providers may process limited personal data necessary to deliver services.

Examples include:

Payment Processors

• Stripe
• PayMongo
• Xendit
• QRPH-supported payment systems

Cloud Infrastructure

• Cloudflare services
• Render hosting services

Email Communication Services

• Resend email infrastructure

Analytics Services

• Google Analytics
• self-hosted analytics tools

These providers are only permitted to process personal data for the purpose of delivering their services.

5.3 Legal Requirements

HelloRun may disclose personal data when required by law or when necessary to:

• comply with legal obligations
• respond to lawful government requests
• protect the rights or safety of users
• prevent fraud or illegal activities
• enforce the platform’s Terms of Service

5.4 Business Transfers

If HelloRun undergoes a business transaction such as:

• merger
• acquisition
• asset sale
• company restructuring

user data may be transferred as part of the business assets. The acquiring entity will continue to handle the data according to this Privacy Policy.

6. Cookies and Analytics

HelloRun uses cookies and similar technologies to improve the platform and understand user behavior.

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website.

Cookies allow websites to:

• remember user preferences
• maintain login sessions
• track website performance
• analyze user activity

6.2 How HelloRun Uses Cookies

Cookies may be used for:

Essential Functions

• login authentication
• maintaining active sessions
• security verification

Performance Monitoring

• analyzing traffic patterns
• understanding how users navigate the platform
• identifying technical issues

Analytics

• measuring platform performance
• understanding popular features
• improving user experience

6.3 Managing Cookies

Users can control cookie settings through their browser.

Most browsers allow you to:

• block cookies
• delete cookies
• receive alerts when cookies are set

Disabling cookies may affect certain platform features.

7. Data Retention

HelloRun retains personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Data may be retained for the following reasons:

Operational Needs

• maintaining user accounts
• verifying race submissions
• recording event results

Legal and Financial Requirements

• maintaining transaction records
• complying with legal obligations
• resolving disputes

Platform Integrity

• fraud prevention
• security investigations

User-generated content such as uploaded images, run proofs, or payment screenshots may be removed when they are no longer required for operational purposes or storage optimization.

Data that is no longer required may be securely deleted or anonymized.

Secure disposal of personal data is required under privacy regulations to prevent unauthorized access or further processing.

8. User Rights

Users have rights regarding their personal information.

These rights may vary depending on the jurisdiction of the user.

HelloRun aims to support privacy rights under applicable laws including:

• Philippine Data Privacy Act
• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)

8.1 Right to Access

Users may request access to the personal information stored about them.

This may include:

• personal profile data
• event registrations
• race results
• uploaded data

8.2 Right to Correction

Users may request correction of inaccurate or incomplete information.

Examples include:

• incorrect name
• incorrect email
• incorrect race results

8.3 Right to Data Export (Data Portability)

Users may request a copy of their personal data in a structured format.

This allows users to:

• review their data
• transfer their data to another platform

8.4 Right to Deletion

Users may request deletion of their personal data.

Deletion requests may include:

• account removal
• deletion of uploaded content
• removal of personal profile information

Some data may still be retained when required for:

• legal obligations
• financial records
• fraud prevention

Under privacy regulations, individuals may request the blocking, removal, or destruction of their personal data when it is no longer necessary or was improperly processed.

8.5 Right to Object to Processing

Users may object to certain types of data processing, including:

• marketing emails
• automated processing
• profiling

Users may unsubscribe from promotional communications at any time.

8.6 Right to File a Complaint

Users who believe their data privacy rights have been violated may contact HelloRun directly.

Users located in the Philippines may also file a complaint with the National Privacy Commission (NPC).

9. Security of Personal Data

HelloRun implements reasonable and appropriate safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures may include:

Technical Safeguards

• encrypted transmission of sensitive information
• access control and authentication mechanisms
• server security monitoring
• firewall and intrusion detection systems
• secure storage infrastructure

Operational Safeguards

• restricted access to personal data
• role-based access controls for administrators
• monitoring for suspicious platform activity
• regular system updates and vulnerability checks

Organizational Safeguards

• internal policies for handling personal data
• secure development practices
• confidentiality obligations for personnel

Despite these safeguards, no system can guarantee absolute security. Users are responsible for protecting their account credentials and reporting any suspected unauthorized activity.

If a security incident involving personal data occurs, HelloRun will take appropriate steps to investigate and mitigate the incident and may notify affected users when necessary.

10. Public Profiles and Race Results

HelloRun is designed as a running community platform where participation and achievements may be visible to other users.

Certain information may be displayed publicly, including:

• runner name
• event participation
• race rankings
• race results
• leaderboard positions
• running group membership
• event participation history

Public profiles allow runners and event participants to track progress, share achievements, and engage with the community.

Users should be aware that publicly visible information may be accessible to other users or visitors of the platform.

Users may request changes to public information or request removal of certain content where applicable.

11. Children’s Privacy

HelloRun allows minors to participate in events under certain circumstances.

If a user is under the legal age of consent in their jurisdiction, registration must be performed with the consent of a parent or legal guardian.

Parents or guardians are responsible for:

• supervising the child’s use of the platform
• approving the submission of personal information
• managing participation in events

HelloRun does not knowingly collect personal information from children without appropriate consent.

If HelloRun becomes aware that personal data has been collected from a minor without proper authorization, the platform may take steps to remove such information.

12. International Data Transfers

HelloRun may process or store data using infrastructure located outside the user's country.

Platform services may rely on international infrastructure providers, including:

• cloud hosting providers
• analytics services
• payment processors
• email communication platforms

These providers may operate in different jurisdictions.

By using HelloRun, users acknowledge that their data may be transferred, processed, or stored in countries outside their residence.

HelloRun takes reasonable steps to ensure that third-party service providers maintain appropriate data protection standards.

13. External Links and Third-Party Services

HelloRun may include links to external websites or services.

Examples include:

• payment gateways
• social media platforms
• partner event pages
• external race services

These third-party websites operate independently and have their own privacy policies.

HelloRun is not responsible for the privacy practices or content of external services.

Users should review the privacy policies of third-party platforms before submitting personal information.

14. Changes to This Privacy Policy

HelloRun may update this Privacy Policy periodically to reflect changes in:

• platform features
• legal requirements
• data processing practices
• security standards

When updates are made, the Last Updated date at the top of this policy will be revised.

Users are encouraged to review this Privacy Policy periodically.

Continued use of the platform after updates constitutes acceptance of the revised policy.

15. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, you may contact:

HelloRun – 4HProjects Inc

Address: La Trinidad, Benguet, Philippines

Email: hellorunonline@gmail.com or 4hprojects@proton.me

Users may contact HelloRun to:

• request access to personal data
• request correction of information
• request deletion of data
• report privacy concerns
• ask questions about this policy